Who we are and what we do
We are
Magpas Air Ambulance of Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, PE28 4YF and our website www.magpas.boldlight-built.co.uk collects, uses and is responsible for certain personal information about you.
We are registered with the UK supervisory authority, Information Commissioner’s Office (ICO), in relation to our processing of personal data under registration number Z1006077.
What we do
Magpas Air Ambulance is a charity, based in Cambridgeshire, which provides critically ill and injured patients with lifesaving care 24/7.
Controller
Unless we notify you otherwise, we are the controller of the personal data we process about you. This means we decide what personal data to collect and how to process it.
Purpose of this privacy notice
The purpose of this privacy notice is to explain what personal data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
Who this privacy notice applies to
This privacy notice applies to you if:
- You visit our website
- You purchase goods from us
- You enter our lottery, raffles or have a regular subscription
- You send us an enquiry
- You donate to Magpas Air Ambulance, take part in one of our fundraising events, or otherwise raise money on our behalf
- You sign up to receive newsletters and/or other promotional communications from us
We have separate privacy notices for our patients, volunteers and employees; the patient notice is available within our clinical governance page.
What personal data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
Personal data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
How we collect your personal data
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
- Donation platforms when you set up a fundraising campaign that benefits Magpas Air Ambulance
- Event organisers who arrange events on behalf of Magpas Air Ambulance
Purposes, lawful bases and retention periods
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
Sharing your personal data
We may share your details with trusted third-party suppliers to meet the requirements of any enquiries you have made or the services that concern your area of support. We will also share personal information with law enforcement or other authorities if required by applicable law. Relationships with such suppliers are always governed by contracts with appropriate clauses to protect personal data.
We will not share your personal information with any other third party.
Third party processors include:
- Software as a service (SaaS) IT providers that provide our donor management platform
- SaaS IT providers that provide our communication tools
- Companies that support our communication strategy
- Our lottery service provider
- Companies that process donations (such as direct debits) on our behalf
International transfers
Your personal data may be processed outside of the UK. This is because some of the organisations we use to provide our service to you are based outside the UK.
We have taken appropriate steps to ensure that the personal data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:
- Your personal data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
- We enter into an international data transfer agreement (IDTA) with the receiving organisation and adopt supplementary measures, where necessary. A copy of the IDTA can be found here international-data-transfer-agreement.pdf (ico.org.uk).
Your rights and how to complain
You have certain rights in relation to the processing of your personal data, including the:
Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a subject access request)
You have the right to receive a copy of the personal data we hold about you.
Right to rectification
You have the right to have any incomplete or inaccurate information we hold about your corrected.
Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your personal data.
Right to object to processing
You have the right to object to us processing your personal data. If you object to us using your personal data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
You have the right to restrict our use of your personal data.
Right to portability
You have the right to ask us to transfer your personal data to another party.
Automated decision-making
You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
If you have provided your consent for us to process your personal data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
Right to lodge a complaint
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your personal data. The supervisory authority in the UK is the Information Commissioner’s Office, which can be contacted:
Online: https://ico.org.uk/global/contact-us/
Telephone: 0303 123 1113
How to exercise your rights
You will not be required to pay a fee to access your personal data. However, where a request is manifestly unfounded or excessive, we may charge a reasonable fee to cover administrative costs or refuse to act on the request. We will explain our decision if this applies.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
Children’s privacy
We do not knowingly collect personal data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their personal data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
How to contact us and our Data Protection Officer
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact as by emailing our Data Protection Officer DPO):
dpo@magpas.boldlight-built.co.uk
Changes to this privacy notice
We may update this notice (and any supplementary privacy notices) from time to time. We will notify you of the changes where required by applicable law to do so.